Search & archive
Find any ticket in seconds with powerful search, and keep your inbox clean by archiving handled tickets.
Two things keep your inbox manageable: being able to find any conversation instantly, and archiving what you don't need to see every day without losing it.
Search
Click the search box at the top (or ⌘K) and type a query. Elvo searches through:
- Content and text of every message — including inside conversations.
- Senders — name, email, or company.
- Attachments — file names.
Results appear as you type and the matches are highlighted so you see the context right away. Search works in Icelandic, handling upper- and lowercase and Icelandic special characters correctly.
Filtering
You can narrow your search with filters — by status (open, on hold, resolved), channel, team, or who's responsible. Combine keywords and filters to find exactly what you're looking for.
Archive
Archive keeps your inbox clean without deleting anything. Archive a ticket (B) once it's
handled — it leaves the inbox but is still found via search and in the Archive folder, and
reopens if the customer replies.
Archiving is the heart of reaching "inbox zero": you keep only what truly needs attention in front of you.
FAQ
What's the difference between archiving and closing? Closing changes the ticket's status to resolved. Archiving is independent — you can archive a ticket regardless of status, purely to clear the inbox.
Can I get an archived ticket back? Of course — it's found via search and in the Archive folder, and comes back automatically if a new reply arrives.
Does anything get deleted when archiving? No, nothing. Archiving hides the ticket from the inbox but keeps everything.